Welcome to Infinity Ross. This Shipping & Delivery Policy outlines the terms and timelines related to shipping your orders placed on our website: www.infinityross.com.
1. Order Processing Time
- All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification when your order has been shipped.
2. Shipping Rates & Delivery Estimates
We offer domestic and international shipping. Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Type | Estimated Delivery Time | Rate |
|---|---|---|
| Standard (India) | 4–7 business days | ₹50 – ₹100 or Free over ₹999 |
| Express (India) | 2–4 business days | ₹150 – ₹250 |
| International | 7–15 business days | Based on destination & weight |
Note: Delivery times may vary depending on location and courier partner.
3. Shipment Confirmation & Tracking
- Once your order has shipped, you will receive a Shipping Confirmation Email with a tracking number.
- You can also track your order directly from the My Account > Orders section.
4. Delays or Issues
- We strive to deliver your products on time, but unforeseen circumstances (weather, customs delays, courier delays, etc.) may affect delivery.
- If your order is delayed, please contact us at support@infinityross.com and we’ll assist you promptly.
5. International Shipping & Customs
- International customers are responsible for any customs, duties, or taxes applicable in their country.
- We are not liable for any customs delays or charges once the shipment reaches your country.
6. Delivery Address
- Please ensure the shipping address provided is accurate and complete.
- We are not responsible for delivery issues arising from incorrect or incomplete addresses.
7. Undeliverable Packages
- If a package is returned to us due to failed delivery attempts, incorrect address, or refusal, we will contact you to reship or refund (excluding shipping charges).
8. Need Help?
For any shipping-related questions, please contact our support team:
📧 Email: support@infinityross.com
📍 Address: Plot-106/2367, Sainik Nagar, Kesura, Bhubaneswar – 751002
Infinity Ross reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Please review this page periodically.