Last Updated: June 19, 2025
At Infinity Ross, we strive to ensure you love every item you purchase. If for any reason you’re not completely satisfied with your order, we’re here to help.
📦 Return Policy
You may return most new, unused items within 7 days of delivery for a refund or exchange, provided the following conditions are met:
✅ Eligibility for Returns:
- Item(s) must be unused, unwashed, and in original condition.
- Tags and original packaging must be intact.
- Return must be initiated within 7 days of receiving the item.
- Items like innerwear, swimwear, accessories, and customized products are non-returnable for hygiene and safety reasons.
💰 Refund Process
Once we receive and inspect your return, we will:
- Notify you via email regarding the status of your refund.
- Process your refund within 5-7 business days to the original payment method.
Note: Shipping costs (if applicable) are non-refundable.
🔁 Exchange Policy
Need a different size or color? We’re happy to offer a one-time exchange per product (subject to availability). Email us to initiate an exchange request.
🚫 Non-Returnable Items
- Products purchased during sale/clearance events.
- Customized or personalized items.
- Any product that shows signs of wear, wash, or damage after delivery.
📝 How to Initiate a Return or Exchange
- Email us at support@infinityross.com with your:
- Order ID
- Reason for return or exchange
- Clear photo(s) of the item (if damaged/defective)
- Ship the item to: Infinity Ross
Plot-106/2367, Sainik Nagar, Kesura
Bhubaneswar, Odisha – 751002
India - We recommend using a trackable shipping service to avoid delays or loss.
❓ Need Help?
We’re always happy to assist!
📧 Email: support@infinityross.com
🌐 Website: www.infinityross.com