Welcome to Infinity Ross – Your destination for timeless, ethical, and stylish fashion. Here are answers to some of the most common questions.
1. What is Infinity Ross?
Infinity Ross is a premium clothing brand offering stylish, comfortable, and high-quality fashion. We cater to individuals who love to express themselves through unique designs made for every occasion.
2. Where are you based?
We’re based in Bhubaneswar, India.
Business Address:
Plot-106/2367, Sainik Nagar, Kesura, Bhubaneswar – 751002
3. Do you ship internationally?
Yes, we ship worldwide. Shipping charges and delivery timelines vary depending on your country. You’ll see all shipping options at checkout.
4. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking link. You can also log in to your Infinity Ross account and check your order status under My Orders.
5. What is your return and refund policy?
We accept returns within 7 days of delivery if the item is unused and in original packaging. Please refer to our Return & Refund Policy for complete details.
6. How can I contact customer support?
You can reach out to us anytime at support@infinityross.com or use our Contact Us page.
7. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards
- UPI
- Net Banking
- International Payment Methods (via secure gateways)
8. Do you offer Cash on Delivery (COD)?
Currently, COD is not available. We offer safe and secure prepaid payment options for all our customers.
9. Can I cancel or modify my order?
Yes. You can cancel or modify your order within 2 hours of placing it by emailing us at support@infinityross.com.
10. Are your products true to size?
Yes. Our sizing follows standard international measurements. You can refer to our Size Guide available on every product page.
11. Do you offer discounts or promotions?
Yes! Sign up for our newsletter or follow us on Instagram and Facebook to stay updated on the latest offers, flash sales, and new arrivals.
12. Are your clothes sustainable or ethically made?
We are committed to ethical practices and sustainability. Our products are made using responsibly sourced materials, and our partners follow fair labor standards.